This Privacy Policy explains how Cacana handles information when you use the app on your device. The app is designed for local pixel art creation and does not require an account or a subscription.
1. Scope of This Policy
This policy applies to the app, its local editing features, imported images, templates, exports, and any support messages you send to us. It does not cover third-party services that you choose to use outside the app.
2. Information You Provide
You may provide images, sketches, pixel art canvases, palette choices, template selections, export settings, and other content you create inside the app. If you contact support, you may also provide your email address and the contents of your message.
3. Device and App Information
We may process limited device and app information such as device model, operating system version, app version, language settings, and basic diagnostics that help the app work correctly. We do not use this policy to claim a separate cloud profile or user account because the app is intended to work locally.
4. How We Use Information
We use information to create and edit pixel art, import and process photos or sketches locally, apply tools such as drawing, fill, eraser, symmetry, and zoom editing, manage templates and palettes, generate exports, display purchases, respond to support requests, and improve stability and performance.
5. Local Storage and Retention
Most user content is stored on your device unless you export, share, or delete it. Purchase records may also be kept by Apple and by the app's local records if needed for restoring access to unlocked features. Support messages are retained only as long as needed to handle the request and keep basic records.
6. Purchases and Platform Services
Coins and other digital unlocks are offered as in-app purchases through Apple and the App Store. We do not operate our own payment processor in this policy. Apple may collect and process purchase-related information under its own terms and privacy practices. If you restore purchases, verify entitlement, or request refund assistance, related data may be processed for that purpose.
7. Sharing and Disclosure
We do not sell personal information. We may disclose limited information when needed to operate the app through service providers, comply with law, protect rights and safety, resolve support issues, or support app store purchase handling. If you export or share content, the people or services you choose will receive that content outside this policy.
8. Your Choices and Controls
You can manage content, clear local projects, stop using the app, and control device permissions such as photo access through your device settings. You may also request help with purchase issues or other privacy questions using the contact information below.
9. Security and Children's Privacy
We use reasonable administrative and technical safeguards for the information the app processes, but no method of storage or transmission is completely secure. The app is intended for a general audience and is not directed to children. If a parent or guardian believes a child has provided information through the app, they may contact us for help.
10. Updates and Contact
We may update this Privacy Policy when the app, the law, or the way we handle information changes. The updated version will take effect when posted in the app or on the relevant legal page. If you have questions about this policy, contact us at reply@cacana.app.